Turbo-charge your business by injecting powerful
predictive analytics into your core processes. Know what offers
to give your customers, control operational risk and potential
fraud, and improve all your interactions with customers using
SPSS Decision Management Tools.
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$1.8 million in additional revenue
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20% increase in customer profitability
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Reduced payments on fraudulent claims
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SPSS Event Builder
Many organizations use predictive analytics to target prospects
for marketing campaigns. As volume increases, it can be challenging
to ensure that campaigns reach the most responsive and profitable
customers – without violating contact restrictions.
Event Builder helps you execute multiple campaigns efficiently
and profitably. Users can combine predictive models created by
analysts with business logic and optimization techniques to determine
the best channel, offer, and message for each customer.
Design Effective Campaign Strategies
- Select the criteria to include or exclude customers in each
campaign based on rules or predictive models
- Define allocations for channels, offers, messages or actions
and assign to each campaign
- Define prioritizations and optimization goals based on objectives
and constraints
Optimize Your Results
- View expected counts
- Manually adjust constraints and allocations, view results with
and without constraints applied
- Automate allocations based powerful optimization algorithms
Deploy Results
- Create planning reports
- Deploy lists to database or file system
SPSS Interaction Builder
Your inbound customer interactions have tremendous potential to
generate sales and retain at-risk clients – especially if you can
optimize decisions and provide intelligent, real-time recommendations
on the best actions to take and when to take them.
Using a combination of business rules, predictive models, and
other customer information, Interaction Builder drives profitable
customer decisions during call center conversations, Web site visits,
point-of-sale interactions or ATM transactions.
Build Profitable Inbound Campaigns
- Define customer segments and actions for different segments
of customers
- Use a combination of historical data and information entered
during the real time interaction to choose the best action
- Base the recommendation on set of actions, predicted customer
behavior and potential value and other business criteria.
Simulate the Effectiveness of Real Time Recommendations
Deploy recommendations in real time
SPSS Risk Control Builder
Real-time risk assessment can help you make confident decisions
that balance your commitment to customer satisfaction with your
need to reduce costs and minimize your organization’s exposure
to risk.
Risk Control Builder is a powerful tool that helps you assess
risk and make better decision during critical business processes
- integrated with your systems and processes to evaluate risk in
real time.
Manage Risk With Every Decision
- Combine business rules with the results of predicted behavior
to determine the optimal assessment
Simulate the Impact of Each Risk Assessment
Recommend the Best Options in Real Time
SPSS Decision Management Tools Training
Harness the power of predictive analytics by enrolling in a training
program from SPSS Inc. You have three options to choose from:
- Self-paced e-learning: a flexible program with
the freedom to learn on your schedule (WBT)
- Live e-learning: train online and in real time
with an SPSS instructor (i-WBT)
- Live instructor training: group or individual
one-on-one sessions available (Live)
Event Builder Training Courses
- Introduction to
SPSS Event Builder
Gain hands-on experience of SPSS Event Builder software by designing
and optimizing multiple campaigns based on your own business
measures.
- System Management
Analytical Server
This course covers the installation, configuration and management
of both the Analytical Server and the Event Server. These servers
are part of the SPSS Model Builder and SPSS Event Builder solutions.
Interaction Builder Training Courses
- Real-Time Interaction
Management
This two-day course covers the necessary insights and skills
for using SPSS Interaction Builder. After this course you will
be able to understand and define a unified customer view for
a single and consistent view of the customer, serving both predictive
and interaction purposes.
- System Management
Real-Time Server
Learn how to install, configure and manage Real Time Server,
SPSS Inc's decisioning server in SPSS Interaction Builder and
SPSS Risk Control Builder.
Risk Control Builder Training Courses
- Real Time Risk
Management
Learn how to use SPSS Risk Control Builder in the Claim Handling
process and the Special Investigation process to distinguish
between claims to be settled right away due to low likelihood
of fraud, and claims that should definitely be sent to the Special
Investigation Unit because of high fraud risk.
- System Management
Real-Time Server
Learn how to install, configure and manage Real Time Server,
SPSS Inc's decisioning server in SPSS Interaction Builder and
SPSS Risk Control Builder.
