PASW Data Collection Dialer

Use PASW Interviewer Server Administrator to manage your offline projects and interviewing in a comprehensive data collection environment.

PASW Data Collection Dialer is an integrated hardware and software telephony system which provides advanced options that greatly increase the productivity of telephone research and the richness of the data collected. It provides automatic, group, and predictive dialing for PASW Data Collection: PASW Data Collection Interviewer Phone and Quancept CATI.

"Telephone surveys are still one of the best and most accurate ways to conduct valid market research. With the addition of VoIP, PASW Data Collection Dialer enables centralized predictive dialing from any of our call center locations, providing us with a more flexible and efficient operation. As we expand, PASW Data Collection Dialer gives us more control over our survey projects, the ability to centralize our dialers closer to our technical talent, and shift capacity so we can realize a better return on our telephony investment."

—Jason Edgeworthy, data collection systems manager
at Market Strategies International
Read more at Telephony World

Automated and Predictive Dialing for Increased Productivity and Operational Gains

  • Take the tedium out of interviewing by eliminating dialing and unproductive calling—resulting in more engaged interviewers and a more productive phone center
  • Auto-detection and intelligent handling of call outcomes
  • Automatic redialing and time-out for non-answered calls based on configurable rules that drive sample management for telephone surveys
  • Supports power dialing, group dialing and predictive dialing

Power and Control

  • Use PASW Data Collection Interviewer Phone, with tools from PASW Data Collection Interviewer Server to fully control your interviewers and your projects
  • Maintain control over your project and sample, rather than letting the dialer determine the project outcome
  • Control the rate and "aggression" of predictive dialing
  • Ability to hand off respondents to an IVR system
  • Remote monitoring of interviewers for quality-assurance, both visually as well as through audio

Support for the Virtual Call Center

A virtual call center is one where interviewers and supervisors are dispersed over a wide geographical space, either in separate offices or working from their own homes. For survey and market researchers, virtual call centers offer significant savings on building and equipment costs, the ability to adjust capacity to project need, along with higher staff retention and, generally, higher productivity.

  • Use Voice-over Internet Protocol (VoIP) within your call center to minimize set-up and telephony costs. Learn more about VoIP.
  • Use your existing LAN network to connect your interviewers to the dialer rather than relying on hard-wired extensions
  • Take advantage of local call rates by putting your dialer closer to your respondents, without increasing your telephony costs within the call center

Sound of Surveys

  • Record an entire interview—or interview segments—and post recordings for listening or analysis
  • Control the recording either by the survey itself or let an interviewer initiative the recording
  • Play a jingle, music or sound bite during the course of an interview for the participant

Learn more about PASW Data Collection